Contact Us
At Lobel's of New York, your complete and total satisfaction is important to us. You may contact us in any of the following ways:

By phone:

1-877-783-4512

24 hours, 7 days a week

By mail:

Lobel's of New York

1096 Madison Avenue

New York, NY 10028

By email:

Please submit email on our Feedback page.

Email responses may take up to 48 hours. If you have a time-sensitive need, please contact us via phone (877-783-4512) or chat (see below).

At the Madison Avenue shop:
To contact the shop in Manhattan by phone
Local: 1-212-737-1372
Toll-free: 1-800-556-2357

In person:

When in New York City, visit us at Lobel's Prime Meats at 1096 Madison Ave. (at 82nd St.). Our store hours in New York City are:

January–June: Monday–Saturday, 8 a.m.–6 p.m.

July–August: Monday–Friday, 8 a.m.–6 p.m.

September–December: Monday–Saturday, 8 a.m.–6 p.m.

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Online Support
Whenever you visit www.lobels.com, no matter where you are on the Web site, help is only a click away. Just select the Online Support Center button found on every page and then choose the type of help that’s right for you.

Chat: Opens a text chat window allowing you to communicate with a customer service representative in real time.

Phone: Opens a form window that, with a few quick bits of information, will initiate a prompt call back from one of our customer service representatives. No long, complicated menu of call options. No waiting on hold forever. Real help from a real person—fast and reliable.

E-mail: Launches your default e-mail program so you can ask questions and get information via return e-mail from our customer service department.
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Lobel's Guarantee
Your complete and total satisfaction is our first priority. Any purchase from Lobel's of New York comes with a 100% unconditional guarantee.

Problems

If you have any problem with your order (product condition, defective packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery. Check your order confirmation for scheduled delivery date. Contact Customer Service by calling day or night 877-783-4512, or by sending an e-mail via our online feedback form.

Return Policy
Do not return any order without specific instructions from our Customer Service Department. Please contact by phone or e-mail.

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Shipping Policies

When ordering beef, lamb, veal, pork, and poultry
Lobel’s meats are always delivered to you fresh, and have never been frozen. Orders are individually vacuum-sealed and surrounded by gel packs in a Styrofoam cooler.

We custom prepare each meat order and ship it to you via either Federal Express Priority Overnight Service or United Parcel Service (UPS) Next Day Air Service. Please consult the chart below for a complete description of shipping charges.

Delivery and satisfaction are always guaranteed—part of our commitment to superior customer service.

Shipping Charges

The following rate schedule applies to the total product cost of all orders that include meat products.

* No Sunday or Monday deliveries  
** If you would like the meat and merchandise shipped on different days, please divide them into separate shipments (called suborders) on the Order Summary screen.

† Orders to these destinations ship only Monday or Tuesday

†† FedEx Express Saver service guarantees delivery within three business days of the ship date by 4:30 p.m. to business addresses and by 7:00 p.m. to residential addresses. We regret that we can not guarantee an exact delivery date for merchandise.
These shipping prices are effective as of August 1, 2007. Shipping prices are subject to change without notice.

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Customer Referral Program

Any existing customer with a valid Customer Referral Program number can earn our thanks and a complimentary $50.00 gift certificate for referring a new customer to Lobel's of New York.

Eligibility

To refer a new customer:

• You must be an existing Lobel's of New York customer with a valid e-mail address in our customer database.
• For your reference, your Customer Referral Program number can be found on the receipt from your most recent order.

Notification
When someone you've referred to Lobel's places a new-customer order of $150.00 or more (exclusive of shipping costs), we'll notify you by e-mail and include a dollar-value gift certificate worth $50.00 off a future Lobel's of New York purchase.

Redemptions

• Online: Enter the referring customer's Customer Referral Program gift-certificate number when placing your order online. Click here to begin on our gift-certificates page within our online butcher shop.
• By phone: When placing an order through our 24/7 customer-service line (877-783-4512), give the Customer Referral Program gift-certificate number to your customer-service representative before placing your order.