Frequently Asked Questions

Placing an order

Where can I buy your products?

Lobel's of New York is a direct-to-consumer business only. You can only buy our products directly from us. We do not use distributors or wholesalers, and we do not sell to restaurants or food-service operations. You can place an order either from our online butcher shop or by calling our toll-free customer service line, 1-877-783-4512, Monday – Friday, 8 a.m. – 8 p.m. (ET).

When can I place an order? When are you "open"?

You can place an order at any time, any day of the week. Our online butcher shop is always open, and our toll-free customer service line is available Monday – Friday, 8 a.m. – 8 p.m. (ET). The toll-free number is 1-877-783-4512.

Be sure to place your order by 9 a.m. (ET) to receive your order the next day. During certain holiday times, you must place your order by 4 a.m. (ET) to receive your order the next day. Check our What's New page for the most current ordering deadlines.

Deliveries are available Tuesday through Saturday. For more information on our shipping policies, click here.

How do I place an order online?

To begin shopping, click the Shopping button at the top of any screen. There you will find a menu of our different product lines at the left-hand side of the screen. Select the product line you are interested in (such as USDA Prime Beef). Then select the cut you are looking for (such as Boneless Strip Steaks).

Enter the quantity next to the package(s) you'd like to purchase, then click the "Add To My Order" button. Follow the on-screen instructions to either continue shopping or complete your order by continuing to your Order Summary.

If you have any problems or questions about completing an online order, one of our customer service representatives would be happy to help you. Call 1-877-783-4512, Monday – Friday, 8 a.m. – 8 p.m. (ET).

How do I place an order by phone?

Call our toll-free customer service line, available Monday – Friday, 8 a.m. – 8 p.m. (ET), at 1-877-783-4512. One of our representatives will be happy to help you select your cuts and place an order. Please have your shipping address (including phone number) and credit card information handy.

Can I order by mail?

We are not a traditional mail-order company and we do not accept orders by mail. We are an online business and we accept orders either online or by phone.

Where do I find your pricing?

On each product page, there is a list of the packages available for purchase and their prices.

Can I order now and select a delivery date in the future?

Absolutely. You may place an order at any time and select your delivery date at checkout. When you get to the Order Summary page, you will be given the opportunity to select your delivery date.

As long as you order by 9 a.m. (ET) [or 4 a.m. (ET) during certain holiday times] you can take delivery as early as the next day. Or you can select any future date. Delivery is available Tuesdays through Saturdays. Please note that we do have some delivery restrictions around certain holidays. For our shipping policies, click here. For current holiday ordering deadlines, see our What's New page.

How far in advance do I need to place my order?

If you order by 9 a.m. (ET) [or 4 a.m. (ET) during certain holiday times] Monday through Friday, your order can be delivered as early as the next day.

For parties and events, we recommend that you schedule your delivery to arrive 1 to 2 days before the event. This allows for any unforeseeable delivery problems (such as severe weather). This is especially important to take into consideration during winter holidays, when weather is at is most unpredictable.

Our meat products are vacuum-sealed and will keep in your refrigerator for 5 to 7 days (if left in the original packaging). For more information on storing your Lobel's selections, see our guidelines in the Lobel's Guide to Meat.

Please note that we do have some delivery restrictions around certain holidays. For our shipping policies, click here. For current holiday ordering deadlines, see our What's New page.

Are there any restrictions for holiday orders?

Because of heavy ordering volumes around various holidays, each holiday has different deadlines and restrictions. Check the What's New page for a current list of holiday ordering deadlines and holiday shipping dates.

Some items in my order are on pre-order. What does this mean?

An item is on pre-order when it has restricted delivery date availability. Items on pre-order are not currently in stock. There are several reasons why an item may be on pre-order:

  • We may run out of some popular items, so we will put them on pre-order so that you may place your order now and receive it when the items are back in stock.
  • Some items, such as fresh poultry and fresh sausage, are always on pre-order because they have a very short shelf life. Therefore, we allow you to place your order ahead of time, and then we process only what is needed. This allows the largest selection of the freshest possible products to be available to you.
  • Certain special holiday items are only available for a limited time.

Why can I only get some items delivered on certain days?

This is because these items are on pre-order and have restricted delivery dates. See the question above for an explanation of what "pre-order" means.

My order shows over $115 for shipping. Why?

This is because your order contains items that are on pre-order. They have been divided into separate shipments, called sub-orders, based on the first available delivery date for each item. For an explanation on how to consolidate your sub-orders into one single shipment, see the next two questions below.

What is a sub-order?

If you would like to ship to multiple addresses, or ship on multiple delivery dates, you can split your order into separate sub-orders. These are simply separate shipments within one order. This feature allows you to designate different shipping addresses or delivery dates, but process the order in one transaction. For instructions on how to designate multiple shipping addresses or dates, click here.

Sometimes you can get sub-orders in your order without intending to. This happens when items in your cart are on pre-order. Your Order Summary will automatically default each item to its earliest possible delivery date. In some cases, these dates may differ amongst the items in your cart. For information on how to consolidate your sub-orders into one shipment, read the next question.

I have two (or more) sub-orders with different delivery dates in my order. How do I consolidate them into one shipment?

To consolidate your sub-orders into one single shipment, make sure that each sub-order on the Order Summary screen has the same delivery date, then click the "Update Order Summary" button. The screen will refresh and your items will now all be in one shipment.

How do I place a single order with multiple delivery dates or multiple addresses?

On the Order Summary screen, click the "Multiple Shipping Destinations" button. This will take you to a screen that lets you pick shipping addresses for each item from your address book and delivery dates for each shipment. When you have finished designating your shipping addresses and dates, click the "Proceed" button.

Can I place an order for a corporate gift, sales incentive, or corporate thank you program?

We would be more than happy to accommodate your needs. Visit our Corporate Gifts Center for more information, fill out our online form, or call our administrative offices at 866-595-6235.

How do I redeem my product gift certificate?

Please be aware that our product gift certificates have been discontinued. If you have a gift certificate for specific products, don't worry—you can still use your certificate! Your certificate has been automatically converted to a dollar-value certificate equivalent to the amount for which it was purchased. If you'd like to redeem it for the products gifted to you, you can do so—or you can choose whichever products you'd prefer. Click here to redeem your certificate.

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