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Shopping online at Lobel's of New York is completely safe.

 

We need your email address in order to send confirmation of your order and to set up your customer account. We do not give out our customer information to anyone, ever. However, if you prefer to submit your payment information over the phone, call 1-877-783-4512.





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Frequently Asked Questions

Questions about orders you have not yet received

My package has been delayed. Will the meat be safe to eat?

Can I change the delivery date of my package?

Can I change items in my order?

Can I change my shipping address?

Where do I find my package tracking information?

My package has been delayed. Will the meat be safe to eat?

Our products are packed to withstand up to 48 hours of unrefrigerated shipping. Occasionally, a package might be delayed due to weather problems, etc. If your package arrives within 48 hours of shipping, the meat should be fine to consume. If it is cool to the touch when it arrives it is safe to eat.

Additionally, during severe weather or extraordinary circumstances, we have special arrangements with FedEx to refrigerate our packages until they can be delivered. Therefore, during such circumstances, if your package is delayed, it is likely that it will still be all right to consume when it arrives. Just check to see if it is cool to the touch. If it is, then it is safe to eat.

If you are uncertain about how long your package has been in transit and whether or not it is safe to consume, call our customer service center toll-free at 1-877-783-4512. A representative will be happy to help you.

Can I change the delivery date of my package?

The default delivery date for any order containing an in-stock item(s) is the next valid delivery date. For example, orders placed Thursday will be scheduled automatically for delivery Friday. Valid delivery days are Tuesday through Saturday. The default delivery date for orders placed on Saturday and Sunday is Tuesday.

It is not possible to make any changes to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.

Click here for instructions on how you can change the default delivery date at the time you place an online order.

For any order scheduled for delivery two or more days into the future, please call our customer service center (877-783-4512) or e-mail us to see what changes, if any, are possible.

Can I change items in my order?

It is not possible to make any changes of any kind to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.

For any order scheduled for delivery two or more days in the future, please call our customer service center (877-783-4512) or e-mail us to see what changes, if any, are possible.

Can I change my shipping address?

It is not possible to make any changes of any kind to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.

For any order scheduled for delivery two or more days in the future, please call our customer service center (877-783-4512) or e-mail us to see what changes, if any, are possible.

Where do I find my package tracking information?

When we ship your order, we send you an automatically generated email including your tracking number. Go to FedEx.com to track the progress of your package.

If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your Lobel's account is up to date.

You can also call our customer service center toll-free at 1-877-783-4512 and a representative will be happy to look up your tracking number, inform you of your package's progress, and update your account information for you if you wish.

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