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Shopping online at Lobel's of New York is completely safe.

 

We need your email address in order to send confirmation of your order and to set up your customer account. We do not give out our customer information to anyone, ever. However, if you prefer to submit your payment information over the phone, call 1-877-783-4512.





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Frequently Asked Questions

Shipping

What are your shipping methods?

How will my order be packed?

What does shipping cost?

Why do you use flat-rate shipping?

What days do you deliver?

How do I track the shipment of an order?

I won't be home when FedEx delivers. Will they leave the package?

What are your shipping methods?

All our meat products are shipped fresh via FedEx Priority Overnight or Standard Overnight service.

Non-perishable items, merchandise, and gift certificates can also be shipped via FedEx Express Saver, which delivers within three days. Gift certificates can also be sent via instant email delivery.

Delivery times for each FedEx service vary by area. You can check FedEx's estimated delivery timeframes on fedex.com.

How will my order be packed?

Our meat is shipped fresh, never frozen, in vacuum-sealed packages. Your order with perishable items will be hand-packed in a Styrofoam cooler with frozen gel packs. (We do not use dry ice.) The cooler is then put into a corrugated Lobel's shipping box. Our products are packed to withstand up to 48 hours of unrefrigerated shipping.

What does shipping cost?

FedEx Priority Overnight Shipping

Order Value
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Up to $100.00 $24.99 $29.99 $35.99 $41.99 $47.99 $51.99
$100.01 – $350.00 $30.99 $36.99 $43.99 $50.99 $57.99 $62.99
$350.01 – $550.00 $36.99 $43.99 $51.99 $59.99 $67.99 $72.99
$550.01 – $750.00 $42.99 $50.99 $59.99 $68.99 $77.99 $82.99
$750.01 – $1,000.00 $48.99 $57.99 $67.99 $77.99 $87.99 $92.99
$1,000.01 and up $54.99 $64.99 $75.99 $86.99 $97.99 $102.99
Saturday Delivery Additional $20 Additional $20 Additional $20 Additional $20 Additional $20 Additional $20

FedEx Standard Overnight Shipping

Order Value
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Up to $100.00 $19.98 $24.98 $30.98 $36.98 $42.98 $46.98
$100.01 – $350.00 $25.98 $31.98 $38.98 $45.98 $52.98 $57.98
$350.01 – $550.00 $31.98 $38.98 $46.98 $54.98 $62.98 $67.98
$550.01 – $750.00 $37.98 $45.98 $54.98 $63.98 $72.98 $77.98
$750.01 – $1,000.00 $43.98 $52.98 $62.98 $72.98 $82.98 $87.98
$1,000.01 and up $49.98 $59.98 $70.98 $81.98 $92.98 $97.98
Saturday Delivery Not available

FedEx Express Saver *

All Orders (except gift certificates) $10.96 $12.96 $14.96 $16.96 $18.96 $20.96

Gift Certificates

Email Delivery Free Free Free Free Free Free
FedEx Express Saver * $5.95 $5.95 $5.95 $5.95 $5.95 $5.95
FedEx Standard Overnight $10.95 $10.95 $10.95 $10.95 $10.95 $10.95
FedEx Priority Overnight $14.95 $14.95 $14.95 $14.95 $14.95 $14.95

No Sunday or Monday deliveries.  
Not all services are available to all areas.
* FedEx Express Saver service guarantees delivery within three business days of the ship date. We regret that we can not guarantee an exact delivery date for orders shipped by this method.

These shipping prices are effective as of October 23, 2014. Shipping prices are subject to change without notice.

Shipping Zones by State

Zone 1 DE, MA, MD, NJ, NY, PA, RI
Zone 2 DC, ME, NH, VA, VT, WV
Zone 3 AL, AR, FL, GA, IA, IL, IN, KY, MI, MN, MO, MS, NC, OH, SC, TN, WI
Zone 4 AZ, CO, KS, ND, NE, NM, OK, SD, TX, WY
Zone 5 CA, ID, MT, NV, OR, UT, WA
Zone 6 AK, HI

What days do you deliver?

You can take delivery Tuesdays through Saturdays. There is an additional $20 charge for Saturday deliveries. There are also shipping restrictions around certain holidays. Check our What's New page for a current list of holiday ordering deadlines and holiday shipping dates.

How do I track the shipment of an order?

When we ship your order, we send you an automatically generated email including your tracking number. Go to FedEx.com to track the progress of your package.

If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your Lobel's account is up to date.

You can also call our customer service center toll-free at 1-877-783-4512 and a representative will be happy to look up your tracking number, inform you of your package's progress, and update your account information if you wish.

I won't be home when FedEx delivers. Will they leave the package?

We keep a signature waiver on file with FedEx so that they will always leave your package at your shipping address, even if someone is not home to sign for it. This ensures that FedEx does not "hold" your perishable meat products. Our products are packed to withstand up to 48 hours of unrefrigerated shipping. For more information on this, see our FAQ on storing meat.

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