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Frequently Asked Questions
Shipping
What are your shipping methods?
How will my order be packed?
What does shipping cost?
Why do you use flat-rate shipping?
What days do you deliver?
How do I track the shipment of an order?
I won't be home when FedEx delivers. Will they leave the package?
What are your shipping methods?
All our meat products are shipped fresh via FedEx Priority Overnight
or Standard Overnight service. Non-perishable items, merchandise, and gift certificates
are shipped via FedEx Express Saver, which delivers within three days.
How will my order be packed?
Our meat is shipped fresh, never frozen, in vacuum-sealed packages. Your order will
be hand-packed in a Styrofoam cooler with frozen gel packs. (We do not use dry ice.)
The cooler is then put into a corrugated Lobel's shipping box. Our products are
packed to withstand up to 48 hours of unrefrigerated shipping.
What does shipping cost?
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FedEx Priority Overnight Shipping *
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Order value:
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Zone 1
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Zone 2
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Zone 3
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Zone 4
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Zone 5 **
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$26.95
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$33.95
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$38.95
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$45.95
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$50.95
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$32.95
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$40.95
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$46.95
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$54.95
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$62.95
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$39.95
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$48.95
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$56.95
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$66.95
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$75.95
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$44.95
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$54.95
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$63.95
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$71.95
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$84.95
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$49.95
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$59.95
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$69.95
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$79.95
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$94.95
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$59.95
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$71.95
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$84.95
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$98.95
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$113.95
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Saturday Delivery
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Additional $20
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Additional $20
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Additional $20
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Additional $20
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Additional $20
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FedEx Standard Overnight Shipping *
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Order value:
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Zone 1
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Zone 2
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Zone 3
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Zone 4
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Zone 5 **
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$23.95
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$29.95
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$34.95
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$40.95
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$44.95
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$29.95
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$36.95
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$41.95
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$48.95
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$55.95
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$35.95
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$43.95
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$50.95
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$58.95
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$66.95
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$39.95
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$48.95
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$56.95
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$63.95
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$74.95
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$43.95
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$52.95
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$61.95
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$70.95
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$83.95
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$52.95
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$63.95
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$74.95
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$87.95
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$100.95
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Saturday Delivery
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Not available
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FedEx Express Saver †
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All Orders
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$10.95
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$10.95
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$10.95
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$10.95
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$10.95
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Gift Certificates
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FedEx Express Saver †
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$5.95
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$5.95
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$5.95
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$5.95
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$5.95
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FedEx Standard Overnight
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$10.95
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$10.95
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$10.95
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$10.95
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$10.95
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FedEx Priority Overnight
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$12.95
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$12.95
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$12.95
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$12.95
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$12.95
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* No Sunday or Monday deliveries
* * Not all services are available to all areas.
† FedEx Express Saver service guarantees delivery within
three business days of the ship date. We regret that we can not guarantee an exact
delivery date for orders shipped by this method.
These shipping prices are effective as of May 18, 2009. Shipping
prices are subject to change without notice.
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Shipping Zones by State
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Zone 1
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CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV
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Zone 2
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AL, FL, GA, IA, IL, IN, KY, OH, MI, MN, NC, SC, TN, WI
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Zone 3
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AR, KS, LA, MO, MS, ND, NE, OK, SD
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Zone 4
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AZ, CA, CO, ID, MT, NM, NV, OR, WA, WY, TX, UT
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Zone 5
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AK, HI
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What days do you deliver?
You can take delivery Tuesdays through Saturdays. There is an additional $20 charge
for Saturday deliveries. There are also shipping restrictions around certain holidays.
Check our What's New page for
a current list of holiday ordering deadlines and holiday shipping dates.
How do I track the shipment of an order?
When we ship your order, we send you an automatically generated email including
your tracking number. Go to FedEx.com to track the progress of your package.
If you do not receive an email containing your tracking number, it's possible that
we don't have your correct email address in our system. You can ensure you get such
emails by making sure your Lobel's account is up to
date.
You can also call our customer service center toll-free at 1-877-783-4512 and a representative will be happy to look up your tracking number, inform you of
your package's progress, and update your account information for you if you wish.
I won't be home when FedEx delivers. Will they leave the
package?
We keep a signature waiver on file with FedEx so that they will always leave your
package at your shipping address, even if someone is not home to sign for it. This
ensures that FedEx does not "hold" your perishable meat products. Our
products are packed to withstand up to 48 hours of unrefrigerated shipping. For
more information on this, see our FAQ on storing meat.
If you know ahead of time that you won't be home to receive the package and you
have special instructions for FedEx (such as "leave by garage door" or
"leave on side porch") please include those instructions in the "Special
Instructions" portion of the Order Summary screen during checkout.
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