Frequently Asked Questions
Placing an order
Where can I buy your products?
Lobel's of New York is a direct-to-consumer business only. You can only buy our products directly from us. We do not use distributors or wholesalers, and we do not sell to restaurants or food-service operations. You can place an order either from our online butcher shop or by calling our toll-free customer service line, 1-877-783-4512, during business hours.
When can I place an order? When are you "open"?
You can place an order at any time, any day of the week. Our online butcher shop is always open, and our toll-free customer service line is available during business hours. The toll-free number is 1-877-783-4512.
Be sure to place your order by 6 a.m. (ET) to receive your order on the next available delivery day. During certain holiday times, you must place your order by 4 a.m. (ET) to receive your order on the next available day. Check our What's New page for the most current ordering deadlines.
Deliveries are available Tuesday through Saturday. For more information on our shipping policies, click here.
How do I place an order online?
To begin shopping, click the Shop button at the top of any screen. There you will find a menu of our different product lines and product categories that you can browse.
Once you've found the product you'd like to purchase, enter the quantity you'd like to purchase, then click the "Add To Cart" button (or the "Pre-Order" button if it's a pre-order product). Follow the on-screen instructions to either continue shopping or complete your order by continuing to Checkout.
If you have any problems or questions about completing an online order, one of our customer service representatives would be happy to help you. Call 1-877-783-4512, Monday – Friday, 8 a.m. – 5 p.m. (ET).
How do I place an order by phone?
Call our toll-free customer service line, available during business hours, at 1-877-783-4512. One of our representatives will be happy to help you select your cuts and place an order. Please have your shipping address (including phone number) and credit card information handy.
Can I order by mail?
We are not a traditional mail-order company and we do not accept orders by mail. We are an online business and we accept orders either online or by phone.
Where do I find your pricing?
On each product page, there is a list of the packages available for purchase and their prices.
Can I order now and select a delivery date in the future?
Absolutely. You may place an order at any time and select your delivery date at checkout. When you get to the Shipping Method section, you will be given the opportunity to select your delivery date.
As long as you order by 6 a.m. (ET) [or 4 a.m. (ET) during certain holiday times] you can take delivery in as early as two business days. Or you can select any future date. Delivery is available Tuesdays through Saturdays. Please note that we do have some delivery restrictions around certain holidays. For our shipping policies, click here. For current holiday ordering deadlines, see our What's New page.
How far in advance do I need to place my order?
If you order by 6 a.m. (ET) [or 4 a.m. (ET) during December] Monday through Friday, your order can be delivered in as early as two business days.
For parties and events, we recommend that you schedule your delivery to arrive 1 to 2 days before the event. This allows for any unforeseeable delivery problems (such as severe weather). This is especially important to take into consideration during winter holidays, when weather is at is most unpredictable.
Our meat products are vacuum-sealed and will keep in your refrigerator for 5 to 7 days (if left in the original packaging). For more information on storing your Lobel's selections, see our guidelines in the Lobel's Guide to Meat.
Please note that we do have some delivery restrictions around certain holidays. For our shipping policies, click here. For current holiday ordering deadlines, see our What's New page.
Are there any restrictions for holiday orders?
Because of heavy ordering volumes around various holidays, each holiday has different deadlines and restrictions. Check the What's New page for a current list of holiday ordering deadlines and holiday shipping dates.
Some items in my order are on pre-order. What does this mean?
An item is on pre-order when it has restricted delivery date availability. Items on pre-order are not currently in stock. There are several reasons why an item may be on pre-order:
- We may run out of some popular items, so we will put them on pre-order so that you may place your order now and receive it when the items are back in stock.
- Some items, such as USDA Prime Corned Beef Briskets, are always on pre-order because they are special-order products.
- Certain special holiday items are only available for a limited time.
Why can I only get some items delivered on certain days?
This is because these items are on pre-order and have restricted delivery dates. See the question above for an explanation of what "pre-order" means.
Can I place an order for a corporate gift, sales incentive, or corporate thank you program?
We would be more than happy to accommodate your needs. Visit our Corporate Gifts Center for more information, fill out our online form, or call our administrative offices at 585-328-0420.
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