My Account

Frequently Asked Questions

Your account

What information is stored in my account?

We store your username and password, any shipping addresses you've used (in your address book), and your billing address information. Your account also contains your order history and indicates if you have any gift card balances in your Lobel's account. We now store payment source information in compliance with PCI regulations.

What is my username?

Your username is your email address.

Can I retrieve a forgotten password?

Yes, as long as you remember your username (the email address you registered with us). Click on My Account, then click the link that says "I Forgot My Password." Enter your email address and your password will be emailed to you.

If you do not remember what email address you registered with us, or if you don't receive your password from us via email, you can call our customer service center toll-free at 1-877-783-4512 and a representative will be happy to look up your account information for you.